Wild Mother’s Day Brawl Breaks Out At Red Lobster Over ‘Wait Times’
A woman lost it at Red Lobster on Mother’s Day over the long wait times, and lashed out at the employees.
A video is circulating of the unidentified woman screaming to get her money outside the restaurant on Mother’s Day in East York, Pennsylvania.
The footage, which was captured by a bystander, shows an employee removing the woman from the property while she attempts to return inside shouting give me my “motherf–king” money back.
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“I want my money refunded!” the woman screams.
“You will get it,” an employee replies.
The woman then continued to scream insults at the employees before slapping one of them and leaving the scene. Police arrived, but she was already gone.
According to officers, “She was upset because her food wasn’t ready. She wanted her money refunded.”
“That restaurant’s closed; you’re not allowed in there,” he said. “My understanding is all food is brought outside of the building.”
Due to Mother’s Day, there was a larger demand in food pick up orders.
Nicole Bott, director of communications of Red Lobster, released a statement,
“We understand that we may have disappointed some of our guests on Mother’s Day when due to COVID-19 and changes to our operations and staffing, we were not able to keep up with the demand at some of our locations. We apologize that some of our guests experienced long wait times, crowds, and in some cases, did not receive their orders. It is always our goal to provide our guests with a great seafood experience, and unfortunately, for some guests, we did not meet that goal on Sunday. We are working to better understand what occurred and how we can prevent it occurring in the future. That said, we do not tolerate violence for any reason in our restaurants. We expect our team members treat our guests with respect, and we expect our guests to treat our team members with respect in return. We are grateful our Manager and the guest involved were not seriously injured in the incident on Sunday.”