Video footage was released Friday by the attorneys who are representing the two customers suing Taco Bell. In the clip, it shows a person behind the counter of a Dallas store throwing a bucket of steaming water at them.
According to NBC12, the altercation went down once the two customers complained about an incomplete order. The pair stated that they received serious burns after the store manager hurled the water on them.
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The video was put out by the customers’ legal team, civil rights attorney Ben Crump and Paul A. Grinke, who attained it through a court order. “Taco Bell management and employees’ actions in these videos are violent, callous, and inexcusable,” Grinke said in a statement Friday. “C.T. and her aunt, Brittany, restaurant employees themselves, calmly ask for the food they paid for with their with hard-earned money. Rather than simply resolve the concern, the Taco Bell employees taunt a 16-year-old, and the manager ambushes them with scalding water.”
The lawsuit, published this week by Crump, alleges Brittany Davis and a minor recognized in the suit as C.T. were left with permanent skin damage and a lifelong change to their appearance from the incident. C.T. is Davis’ niece, according to Grinke.
Pictures that were show the plaintiffs after the crisis show large blistering and severe discoloration. The photos were released Friday with the video.
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In a statement Wednesday, Taco Bell announced it takes the safety of workers and customers seriously and has been in touch with the franchise owner and operator characterized in the suit. The company declined to comment further at the time, citing pending litigation, but did respond to a request for its response to the video release.
“Everyone deserves to feel safe in Taco Bell restaurants,” the chain said. “We take this very seriously and are working with our local franchisee to investigate.”