Hilton Hotels apologizes and investigates a Minneapolis-area Hampton Inn after the Department of Homeland Security (DHS) accuses the “independently-owned” Minnesota hotel of “maliciously” canceling reservations made for Immigration and Customs Enforcement (ICE) agents.
On Monday (January 5), the official DHS X account slammed Hilton Hotels over one of its independently-owned locations. DHS wrote:
“NO ROOM AT THE INN! @HiltonHotels has launched a coordinated campaign in Minneapolis to REFUSE service to DHS law enforcement. When officers attempted to book rooms using official government emails and rates, Hilton Hotels maliciously CANCELLED their reservations. This is UNACCEPTABLE. Why is Hilton Hotels siding with murderers and rapists to deliberately undermine and impede DHS law enforcement from their mission to enforce our nation’s immigration laws?”
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The post on X also shared a screenshot of an alleged email exchange with the hotel. The hotel reportedly wrote:
“This email is in regards to the reservation you made with the Hampton Inn Lakeville property. We have noticed an influx of GOV reservations made today that have been for DHS, and we are not allowing any ICE or immigration agents to stay at our property. If you are with DHS or immigration, let us know as we will have to cancel your reservation. Please pass on this info to your coworkers that we are not allowing any immigration agents to house on our property. Reply at your earliest convenience.”
In a follow-up email, the hotel allegedly added:
“After further investigation online, we have found information about immigration work connected with your name and we will be cancelling your upcoming reservation. You should see a proper cancellation email in your inbox shortly from Hilton.”
The official X account for the U.S. Immigration and Customs Enforcement also shared a screenshot of the alleged email exchange. ICE on X wrote, “Hey @HiltonHotels — why did your team in Minneapolis cancel our federal law enforcement officer and agents’ reservations?”
DHS Assistant Secretary Tricia McLaughlin told Fox News:
“The men and women of ICE risk their personal safety to protect American communities and enforce the rule of law. Hilton Hotels is discriminating against our law enforcement agents and siding with murderers and rapists to deliberately undermine and impede DHS law enforcement from their mission to enforce our nation’s immigration laws.”
Hilton Hotels Apologizes To Department Of Homeland Security ICE Agents Over Canceled Hotel Reservations In Minnesota
Hours later, Everpeak Hospitality released a statement about the alleged incident with their Minnesota-based hotel. The company wrote:
“Everpeak Hospitality has moved swiftly to address this matter as it was inconsistent with our policy of being a welcoming place for all. We are in touch with the impacted guests to ensure they are accommodated. We do not discriminate against any individuals or agencies and apologize to those impacted. We are committed to welcoming all guests and operating in accordance with brand standards, applicable laws, and our role as a professional hospitality provider.”
Hilton Hotels also released a statement apologizing for the incident. The company’s newsroom on X wrote:
“This hotel is independently owned and operated, and these actions were not reflective of Hilton values. We have been in direct contact with the hotel and they have apologized for the actions of their team, which was not in keeping with their policies. They have taken immediate action to resolve this matter. Hilton’s position is clear: Our properties are open to everyone and we do not tolerate any form of discrimination.”
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