Former Receptionist Ramona Hood Becomes FedEx’s First Black Female CEO!
#Socialites, meet Ramona Hood; the newest CEO at Fedex! That’s right! Earlier this week, Hood became the first Black woman to take on the CEO title in the company’s history.
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Hood is expected to transition into her role as CEO after serving as vice president of operations, strategy, and planning for FedEx Custom Critical. However, her initial position at FedEx was that of a receptionist when she was just 19-years-old and a single mother.
In 1991, she was in search of a full-time job, so Hood started her career at FedEx, previously known as Roberts Express. Over the years Hood showed dedication, loyalty and went the extra mile to find ways the company could improvw. One of her ideas was a program that would allow employees to work from home.
“At that time, it was not common to have call centers where you would have individuals working from home,” she said. “I looked at our processes and the technology that we had, and I realized nothing was preventing us from that.” While there, Hood also earned a business management degree from Walsh University and an Executive MBA from Case Western Reserve University Weatherhood School of Management.
Hood gave a little insight on her plans as the new CEO, saying,
“The next thing I’ll be doing is going out and spending time with customers and independent contractors,” Hood said. “I’m defining that as my ‘listen and learn tour.”
Congratulations Ramona Hood!
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