OMG! Air Canada Airlines is apologizing to its customers after flight attendants from a recent flight were caught trying to mask seats covered in vomit with ground coffee beans and perfume.
Canadian news outlet CTV News Montreal reported that the airline is issuing a major sorry to its passengers after learning that a plane taking off from Las Vegas, Nevada to Montreal reportedly had some seats soiled with vomit.
A woman who claimed that she was a traveler on the August 26th flight took to social media to share what went down on the flight, reportedly claiming how the flight crew had “placed coffee grinds in the seat pouch and sprayed perfume to mask the smell” of vomit prior to passengers boarding.
Speaking out on social media on Tuesday (August 29), Susan Benson recalled how there were two ladies and a gentleman struggling to get seated in front of her ahead of their Vegas to Montreal flight, which is about four and a half hours. She said that they all noticed that there was “a bit of a foul smell,” but they weren’t quite sure where it was coming from or what it was. They soon learned someone on the previous flight had vomited in the area.
In her Facebook post, Benson then noted that the Air Canada flight crew tried to quickly cleanup the area before passengers had fully begun to board, “but clearly wasn’t able to do a through clean.”
She added, “They placed coffee grinds in the seat pouch and sprayed perfume to mask the smell. When the clearly upset passengers tried to explain to the flight attendant that the seat and seatbelt were wet and there was still visible vomit residue in their area, the flight attendant was very apologetic but explained that the flight was full and there was nothing they could do.”
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Benson said after the Air Canada flight crew tried to apologize, the passengers then fired back, noting that there was no way they expected them to “sit in vomit for five hours.” So, they all began arguing back and forth for a while, and ultimately, the flight attendant went and grabbed a supervisor, who repeated the same thing as the attendant: “We are sorry, but you have to, it’s a full flight and there’s no other seats available.”
At that point, the passengers requested more blankets to sit on and more wipes to clean the area themselves. Benson said the flight crew “reluctantly” obliged and gave them more blankets, wipes, and even some vomit bags. Benson noted, apparently that was “the best Air Canada could do.”
She continued to recall how after the complaining passengers got themselves settled in, the pilot then came over and and “very calmly knelt down” to tell the two ladies that they had two choices: “They could leave the plane on their own accord and organize flights on their own dime, or they would be escorted off the plane by security and placed on a no fly list!”
Benson said the ladies asked why they were given these options, and the pilot told them it was because they were “rude to the flight attendant,” but Benson says, “they were certainly not! They were upset and firm, but not rude!” This then prompted the passenger seated next to them, an apparent off-duty police officer traveling, to explain to the flight captain that the women were only reacting to having vomit in their seats and coffee beans and perfume masking the vomit.
Benson said the pilot got up off of his knee and walked to the front of the plane, and before they knew it, security guards came walking towards them, ready to escort the ladies off of the plane. Benson said the women were removed, but she is unsure if they were actually placed on the no-fly list or not. She said she felt bad for them, because, “they did nothing wrong.” She also said that she is “ashamed to be a Canadian and ashamed of Air Canada.”
She also noted that she already complained to Air Canada directly and hopes that the two women “find a good lawyer and sue the pants off Air Canada.”
CTV News Montreal said they received a response from Air Canada, claiming they were already “reviewing this serious matter internally and have followed up with the customers directly,” and apologized. They added, “Our operating procedures were not followed correctly in this instance. They clearly did not receive the standard of care to which they were entitled. We remain in contact with them about this matter.”
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