Travelers have revealed the airlines they avoid flying when booking their trips in a recent survey.
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The Vacationer, a travel resource site, asked 1,000 anonymous Americans which of the ten major US-based airline carriers they avoid flying. Spirit Airlines was the number one pick at 21 percent, and Allegiant Air landed second place at 16 percent. Additionally, American Airlines was third place at 14.40 percent, but Frontier Airlines came close at 14.30 percent, as reported by USA Today. Travelers picked these airlines due to their lack of customer service and communication.
Delta Airlines, JetBlue, Alaska Airlines, Southwest Airlines, United Airlines, and Hawaiian Airlines were listed at the bottom. Spirit Airlines was also vouched lowest in the 2023 American Customer Satisfaction Index based on data from April 2022 to March 2023 as reported by the New York Post.
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However, a survey by Wallethub revealed that Spirit Airlines was the second best airline in the United States.
Just another @SpiritAirlines flight where the plane sounds like it’s falling apart. This can’t be normal, right? pic.twitter.com/wFqz2BSGXf
— Dick Dorfman (@DickDorfman) May 8, 2023
Spirit airlines tried to finesse skateboarder for $89 because his skateboard wouldn’t fit in some random box. At the gate. Smart move replacing skateboard is cheaper. pic.twitter.com/GqqiHbZ4wv
— 🇺🇲 Fractal 🇺🇲 (@Fractal_YT) May 6, 2023
Someone said Spirit Airlines is just the “Waffle House of the skies” 😂
— Drea ✨ (@dreaaa1__) May 8, 2023
Spirit Airlines is an American low-cost carrier that has been operating since 1983. Based in Miramar, Florida, Spirit is known for its affordable fares and no-frills approach to air travel. While Spirit has faced criticism in the past for its fees and customer service, the airline has also built a loyal following of budget-conscious travelers who appreciate the value it provides.
One of the things that sets Spirit Airlines apart from other airlines is its pricing model. Spirit offers some of the lowest fares in the industry, but it does so by charging fees for things that other airlines include in their base fares. For example, Spirit charges extra for things like carry-on bags, checked bags, and seat assignments. While these fees can add up quickly, they also allow Spirit to offer lower base fares than many of its competitors.
Despite its low fares, Spirit has faced criticism in the past for its customer service. In 2019, the airline ranked last in the J.D. Power North America Airline Satisfaction Study for the third year in a row. Many customers have complained about things like long wait times on the phone, confusing policies, and fees that seem excessive.
Spirit has also made changes to its policies in response to customer feedback. For example, the airline has reduced some of its fees and made its policies on things like flight changes and cancellations more transparent.
Despite the challenges it has faced, Spirit Airlines has also built a loyal following of customers who appreciate the value it provides. For many travelers, the low fares offered by Spirit are worth the tradeoff of having to pay for extras like bags and seat assignments. And while the airline may not be the first choice for everyone, it has certainly carved out a niche in the industry as a low-cost carrier that offers affordable travel options to budget-conscious travelers.